Results
Results, with the numbers attached
Every engagement is measured against the KPIs that decide whether a practice is financially healthy: days in A/R, first-pass acceptance, net collection rate and recovered revenue. Here is what we measure, how we report it, and what we commit to in writing.
By the numbers
Healthcare SBC in figures
Structural facts about how we are built and what we charge. We publish client outcome figures once there are client engagements whose numbers we can cite, and not before.
Specialties configured
Coding rules, templates and workflows built per specialty, not from a generic default
AI products across the platform
Four clinical, four revenue cycle, on one shared data model
Per-interface fees
Moving your own data to another system costs nothing extra, on any plan
Exchange standards supported
FHIR R4, HL7v2, CCDA and X12 EDI transactions
Accountable team
Platform and services from one vendor, so there is no seam between them to mediate
Data export, on request
Standard formats, at any time, at no cost, including at the end of an engagement
What we measure
The KPIs every engagement is reported against
These are the six numbers that determine whether a revenue cycle is working. We report all of them, including the ones that are inconvenient.
Days in A/R
How long it takes money to arrive after the service is delivered. Reported monthly against your specialty benchmark.
First-pass acceptance
The share of claims accepted on first submission, before any rework. The cleanest single measure of front-end discipline.
Net collection rate
What you collected against what you were contractually entitled to collect. The gap is recoverable revenue.
Denial rate by root cause
Denials categorised by where they originated, so the fix lands upstream rather than in the appeals queue.
Charge lag
Days between the date of service and charge entry. The most commonly ignored number in the revenue cycle.
Cost to collect
Total cost of the revenue cycle as a share of collections, including staff, software and clearinghouse fees.
How we report
Measurement you can check yourself
You see the same numbers we do
Every KPI on this page is visible in your own dashboard in real time. Nothing is reported to you that you cannot verify yourself, and nothing is aggregated in a way that hides a bad month.
Baselines are taken before we start
We measure your current days in A/R, acceptance rate and denial mix during discovery, in writing, before anything is configured. Improvement is measured against that baseline rather than an industry average.
Reported monthly, against benchmarks
Performance is reviewed at 30, 60 and 90 days and monthly thereafter, against specialty and practice-size benchmarks rather than against our own best case.
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Ready to see what your revenue cycle could be doing?
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