Patient Experience Management
Meet Patients Where They Already Are
Patients book restaurants, flights and bank transfers from their phone in seconds, then hit a clipboard and a hold queue at your front desk. Healthcare SBC closes that gap with a digital experience that's easier for patients and lighter for your staff.
24/7
Self-scheduling, intake and payment
Pre-visit
Digital intake and insurance capture
2-way
Secure messaging between visits
One connected journey, from first search to final payment
Patient experience isn't a satisfaction survey. It's the accumulated friction of every interaction: finding you, booking, filling out forms, waiting, understanding a bill, and paying it.
Healthcare SBC removes friction at each step. Patients book online at any hour, complete intake on their phone before arriving, get reminders they can act on, message your staff securely, view understandable statements and pay in a couple of taps.
Because engagement runs on the same platform as your EHR and billing, every one of those interactions updates the record automatically: no rekeying, no reconciliation, no separate portal for patients to forget about.
Capabilities
What's included
The digital front door patients actually want to use
Online self-scheduling
24/7 booking within your scheduling rules, with real-time availability and automatic confirmation.
Digital intake & check-in
Registration, history, consents and insurance capture completed on the patient's own device before arrival.
Two-way secure messaging
HIPAA-compliant text and portal messaging for questions, results and follow-up that replaces endless phone tag.
Digital payments
Card on file, text-to-pay, payment plans and clear statements that raise patient collection rates substantially.
Reputation management
Automated review requests to satisfied patients plus a dashboard for monitoring and responding across platforms.
Automated care outreach
Recall, preventive-care and chronic-condition campaigns that bring patients back on schedule without staff effort.
Why it matters
The outcomes practices actually measure
We are evaluated on the numbers that change in your operation, not on features shipped or tickets closed.
- Collect more patient revenue
- Transparent estimates, card on file and text-to-pay dramatically improve collection of patient responsibility.
- Reduce inbound call volume
- Self-service scheduling, forms and messaging absorb the routine calls that tie up your front desk all day.
- Improve retention & reviews
- A smoother experience produces better online ratings, which drives the new patient volume that follows them.
- Close care gaps
- Automated recall keeps patients on schedule for preventive and chronic care, improving both outcomes and revenue.
Frequently paired with
FAQ
Patient Experience Management, frequently asked questions questions
- What is patient experience management?
- Patient experience management is the coordinated set of tools and workflows that shape every non-clinical interaction a patient has with your practice: finding and booking an appointment, completing intake, communicating with staff, receiving results, understanding a bill and paying it.
- Is patient messaging HIPAA-compliant?
- Yes. Messaging runs through secure, encrypted channels with identity verification and complete audit logging, and message content is stored within the patient record rather than on personal devices.
- Will this work with my existing EHR?
- Yes. The patient experience platform can run standalone against your current EHR through our integration services, though clients on the full SpeedCare platform get real-time bidirectional sync with no interface required.
- How does it help collect patient balances?
- Patients receive clear, itemized statements by text and email with one-tap payment, the option to store a card on file, and self-service payment plans. Practices typically see patient collections improve significantly within the first few months.
We're here to help
Ready to see what your revenue cycle could be doing?
Start wherever makes sense: a demo, a free assessment, or a straight conversation with someone who does this every day.