Robotic Process Automation
Nobody Should Log Into a Payer Portal 400 Times a Day
Enormous amounts of healthcare labor are spent moving data between systems that won't talk. Healthcare SBC builds software robots that do that work continuously, accurately and without burning out.
Automation aimed at the highest-volume, lowest-judgment tasks
Every practice has tasks that are high-volume, rules-based and mind-numbing: checking claim status in six payer portals, posting paper EOBs, rekeying eligibility results, chasing authorization status.
These are exactly the tasks software robots handle well. They run overnight, don't make transposition errors at 4 p.m., and scale instantly when volume spikes.
We identify the highest-ROI candidates in your operation, build and test the automations, and monitor them in production: with humans handling the exceptions that need judgment.
Capabilities
What's included
Put the repetitive work on autopilot
Eligibility automation
Coverage verified across payers automatically ahead of every scheduled encounter.
Claim status inquiry
Bots poll payer portals and clearinghouses continuously and update claim status in your system.
Payment posting
Electronic and scanned remittances posted and reconciled automatically, with exceptions routed to staff.
Cross-system data entry
Data moved reliably between systems that lack a real interface, eliminating manual rekeying.
Why it matters
The outcomes practices actually measure
We are evaluated on the numbers that change in your operation, not on features shipped or tickets closed.
- Cut operating cost
- Automating high-volume manual tasks reduces cost per transaction substantially and permanently.
- Eliminate transcription errors
- Bots don't mistype an account number on the two-hundredth entry of the day.
- Work around the clock
- Automations run overnight and on weekends, so staff arrive to completed work rather than a queue.
- Redeploy staff to judgment work
- People move from data entry to denials, patient service and exception handling where they add real value.
Frequently paired with
FAQ
Robotic Process Automation, frequently asked questions questions
- What healthcare processes are good candidates for RPA?
- The best candidates are high-volume, rules-based and repetitive: eligibility verification, claim status inquiries, payment and remittance posting, prior authorization status checks, patient registration data entry, and report generation across systems.
- Does RPA require replacing our existing systems?
- No. RPA works on top of the systems you already have, interacting with them the way a person would. That is precisely why it's useful where a true interface doesn't exist or would be prohibitively expensive.
- How long does it take to deploy an automation?
- A well-defined single process typically moves from discovery to production in four to eight weeks, including design, build, testing and a monitored parallel run.
We're here to help
Ready to see what your revenue cycle could be doing?
Start wherever makes sense: a demo, a free assessment, or a straight conversation with someone who does this every day.